Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to understand that the house always has an edge, and losing is always a possibility.
Please gamble responsibly and within your means. Set limits on time and money before you start playing.
Age Verification
You must be 18 years of age or older to access and use online gaming services in New Zealand. We are committed to preventing access by minors and take age verification seriously.
If you are under 18, please do not use our services or any online gaming platform.
Warning Signs of Problem Gambling
Do any of these warning signs apply to you? If so, it may be time to seek help:
- Chasing losses by gambling more to try to recover money you've lost
- Hiding your gambling activities or lying to friends and family about how much you gamble
- Gambling with money intended for bills, rent, or other essential expenses
- Feeling anxious, irritable, or restless when trying to reduce or stop gambling
- Repeatedly trying and failing to cut back on gambling
- Neglecting work, school, hobbies, or relationships due to gambling
- Borrowing money to gamble or pay gambling debts
- Experiencing mood swings or emotional distress related to gambling
- Thinking about gambling constantly, even when not playing
- Needing to gamble with larger amounts to get the same excitement
Self-Help Tools & Responsible Gaming Features
Most reputable online gaming operators provide the following tools to help you maintain control:
- Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit
- Loss Limits: Restrict the amount you're willing to lose during a session or time period
- Time-Out: Take a break from gaming for a set period without closing your account
- Reality Checks: Receive reminders during play about how long you've been gaming and how much you've spent
- Self-Exclusion: Voluntarily exclude yourself from gaming for a longer period or permanently
Use these tools proactively to maintain healthy gaming habits.
Support Organizations & Help Services
If you're struggling with problem gambling, help is available. Reach out to one of these organizations:
New Zealand
- Gambling Helpline (New Zealand) — Free and confidential support
Phone: 0800 654 655
Email: [email protected]
Website: www.gamblinghelpline.co.nz - Problem Gambling Foundation
Website: www.pgf.nz
International Support Services
- GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom)
Website: www.gamstop.co.uk - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
If You Need Help
Don't wait — reach out today. Problem gambling is a serious issue, but support and recovery are possible. There is no shame in seeking help. The organizations listed above offer free, confidential, and non-judgmental support.
Contact the Gambling Helpline (0800 654 655) if you or someone you know is struggling with gambling in New Zealand.
Remember: Your wellbeing is more important than any game.